Examples of some of the recent repair and restoration work that Magicman’s technicians have completed aboard passenger ships
Tell us about the services that Magicman can provide during renovation projects aboard passenger ships.
Originally Magicman was established to provide on-site repair and repair services for almost any hard surface. Over time, we have expanded our basket of services to include matching and restoring carpets and flooring, upgrading upholstery, decorating, restoring and protecting glass, electrical services and light fitting work. We are always looking to develop new services that will add value for our customers.
What factors should be taken into account when preparing for a renovation and execution project?
Before boarding the vessel, we must arrange for the vessel or shipyard equipment, supplies and people. Once on board, health and safety are our top priority, which is why it’s a key part of our training program and why we now only use fully vaccinated technicians against Cubid-19.
We must also implement strict measures to ensure that we work in a professional manner that does not disrupt passengers and protects the customer’s reputation. In addition, we carefully plan our workload to ensure we can complete everything ahead of time and utilize all the time left on board the ship to perform additional tasks requested by crew members. This allows us to exceed customer expectations.
Why is Magicman the ideal renovator?
Over the past 28 years, Magicman has developed a reputation as a skilled and trusted contractor who introduced the idea of repairing and rehabilitating hard surfaces in both the terrestrial and marine industries. Now, Magicman is a buzzword for quality service delivery.
One of the major benefits of working with us is that we can provide a range of services and we proactively manage our crews while aboard the vessel, eliminating the need for clients to hire and supervise a plethora of different contractors. We can conduct vessel surveys, photograph defective items and compile detailed digital reports detailing everything that needs to be repaired or restored so that our customers can better plan their maintenance and renovation schedules. We can also serve as a resource to help customers and other contractors repair damage that necessarily occurs during renovation. In addition, we can complete most of the work while the ships are in service, instead of waiting for dry docks.
Magicman also has full health and safety certification, and all of our employees are trained and certified in our in-house academy. The consistent score of +90 Net Promoter indicates our ability to deliver high quality projects on time and within budget.
Can you share any examples of recently completed projects?
Since March 2021, Magicman has completed 12 jobs for six major operators and one shipyard in the U.S., Europe and the Middle East, which includes carpet matching, decoration, restoration and repair work. We are proud to have provided each on time and within budget, with no Covid-related issues.
How will renovations develop as more passenger ships enter service?
2022 will be our busiest year ever. Our regular customers have given us a plan of work for the coming months, and we expect this to increase as certainty returns to the industry and the air bridge reopens between the UK and US. Many delayed projects are likely to start again. New ships and operators entering the market, thus offering guests a wider choice of ships and routes.
What did Magicman do to ensure he was ready for this predicted demand?
We have been running courses at our Custom Training Academy since January to help us improve our repair and rehabilitation techniques and expand our global range of services. We have trained 30 new staff members since January, and we plan to train another 25 by the end of 2021.
To further reduce our environmental footprint and minimize shipping, we try to establish equipment in different parts of the world and train locals to provide basic repair and rehabilitation services. We have already done this in Manila, Philippines and we strive to do the same in the Middle East. Of course, we will also continue to explore how we can use new products, services and partnerships to better serve our customers.
This article was first published in the Fall / Winter issue of Cruise & Ferry Review. All information was correct at the time of printing, but may have changed since then.
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