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Monday, August 15, 2022

Providing premium services to improve the passenger experience

Seattle Port is a home port in an ideal location for sailing companies operating cruises in Alaska

Located in the northwestern U.S. Pacific Ocean, the Port of Seattle provides the perfect gateway for cruises to Alaska. With many cruise companies taking advantage of its ideal location, the port has been renewed to ensure the passenger experience is as comfortable as possible with its investment in port service. Complementary is one example of this approach.

“Our decision to fully fund Port Valet as a complementary service was made when Seattle Port, the cruise companies and airlines all teamed up to create a brainstorming session to enhance the passenger experience from ship to plane,” says Marie Ellingson, Cruise Operations and Business Development Manager at Seattle Port. “Some cruise companies have already offered cargo service, and everyone has enjoyed less congestion in the baggage hall at the cruise terminal, shorter queues at airline check-in counters and a better passenger experience overall.”

The service has also led to significant economic benefits for the city, as commuters take advantage of the extra time it provides by visiting local attractions.

“The port also saw this as an opportunity for cruise passengers to spend more time in Seattle without the luggage in hand and increase their economic contribution to our city,” says Ellingson. “Since the start of the service, we’ve found that 20% of Fort Walt passengers spend time in Seattle before leaving for the airport – so local businesses in Seattle love Fort Walt, too.”

For the remainder of the 2021-2022 season, the port will focus on finding ways to continue to provide a good experience despite the new health constraints.

“Right now, we’re focusing on everything we’ve learned this year from operating under the Covid-19 protocols,” Ellingson says. “We will continue to work with our cruise line partners to improve non-contact testing and passenger flow. And we are always looking for new ways to provide a better passenger experience with operational and economic benefits as well.”

This article was first published in the 2022 issue of Planning a cruise route and ferry. All information was correct at the time of printing, but may have changed since then.

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